Return & Refund Policy – MeraTutor.AI
MeraTutor.AI runs on a recurring subscription (monthly/annual). By subscribing, you authorize automatic billing at each renewal (Monthly). This Policy explains when refunds apply. Nothing here limits your rights under applicable consumer law.
- 1. Subscription Plans & Billing
- 2. Free Plan
- 3. Refund Eligibility
- 4. Refund Processing
- 5. Cancellation
- 6. Chargebacks
- 7. Request a Refund
- 8. Governing Law
- 9. Policy Updates
1. Subscription Plans & Billing
Subscriptions are purchased by a parent/guardian on the student's behalf, who is the contracting party for billing and refunds.
2. Free Plan
Free accounts get monthly AI credits that reset each cycle and don't carry over. No payment details needed, no charges.
3. Refund Eligibility
- You can request a refund within 7 calendar days of your first purchase only (not renewals, upgrades, or add-ons).
- Refunds are only available if your usage during those 7 days is below our substantial-usage threshold — more than 20% of monthly credits used, or more than [X] evaluations/notes generated, is considered substantial and non-refundable.
- After 7 days, or once usage exceeds this threshold, fees are non-refundable.
- Technical/delivery issues are reviewed case by case; verified platform faults may be refunded even outside this window.
- MeraTutor.AI doesn't guarantee specific marks or exam results — refund requests based only on academic outcomes aren't eligible.
- Duplicate/failed payments: always refunded in full, regardless of the 7-day window.
4. Refund Processing
Approved refunds go back to your original payment method and may take 15 business days or more, depending on your bank.
5. Cancellation
Cancel anytime from your account dashboard. You'll keep access until your current billing period ends, no further charges will apply, and unused days within a cycle are not refunded.
6. Chargebacks
Please contact us before filing a chargeback with your bank — we can usually resolve it faster directly. Accounts may be suspended while a dispute is under review.
7. Request a Refund
Email us with your registered email, transaction receipt, and reason for the request:
Email: [email protected]
We aim to acknowledge requests within 3 business days and decide within 7 days.
8. Governing Law
This Policy is governed by the laws of [India/Delhi], with jurisdiction in Delhi.
9. Policy Updates
We may update this Policy; changes will be posted here with a revised date.
